Frequently asked questions

It's a full-cycle conversational-AI platform: voice agents call and answer, while the platform transcribes, annotates and analyzes every conversation — and learns from it.

No. For analysis it's enough to upload your archive directly or forward recordings to an email address. Integrations are only needed to automatically capture new calls and run outbound.

All of them. Every uploaded conversation is transcribed and annotated with metrics and topics automatically — that's 100% coverage, not a 2–3% sample.

Each recording gets 49 system metrics — conversation dynamics, prosody, sentiment, topics, a summary, action items, PII detection — plus your own custom metrics, filled in by AI extraction based on your description.

Yes. The same analysis, knowledge, analytics and copilot loop works over text — chats, emails, tickets, documents — in the Textura edition at textura.me. The app and login are shared across both editions.

No. Accounts are fully isolated: access to a recording belongs only to its owner and those they've shared it with. The 2026-06 and 2026-07 security audits found no cross-account leaks.

Yes. A self-hosted worker transcribes and diarizes locally on your hardware, and the on-prem Asterisk agent connects over an outbound HMAC channel from behind NAT — audio stays inside your perimeter.

The owner grants and revokes access granularly: by individual recordings, tags or metrics — not the whole account. Sharing one recording doesn't reveal the rest of the archive.

We don't hold formal certifications yet, and we don't claim any. Security is provided through account isolation, on-prem processing, your own keys and signed integrations.

Free and no card required: a $3 balance is included to start. Paid plans Pro ($10/mo) and Business ($50/mo) give a larger included balance.

At cost from your account balance, with no markup: recognition at the engine's price, ingestion $0.003 per minute, diarization $0.02 per minute, storage $0.003 per GiB per day.

Yes. Platform features are never gated by tier — plans differ only in the size of the monthly included balance.

Yes. Connect your own LLM/STT keys and pay the provider directly, or run a self-hosted worker — local recognition and diarization run with no per-minute billing.

Asterisk/FreePBX/VitalPBX/Issabel (via an on-prem agent behind NAT), MANGO OFFICE, Telfin, Sipuni, Zadarma/Novofon, UIS (CoMagic), MTS Exolve, plus a universal inbound webhook and recording capture over email.

Bitrix24, amoCRM/Kommo, RetailCRM and Megaplan. The crmPush automation finds the contact by phone number, writes a note or transcript and maps fields; you can also send an outbound webhook.

Yes. There's a REST API (rest.callscribe.me/v1, 73 methods) and an MCP server (mcp.callscribe.me) — you can drive the platform from your own code and from AI agents.

Yes. Download the self-hosted worker, run it on your own hardware and pair it with a code — local recognition and diarization run with no per-minute billing, and audio never leaves your perimeter.