Conversation analysis
- Chats, emails and tickets in one analysis loop
- Classification, tags, data extraction and semantic search
- Metrics and topics across every message, not a sample
Full-cycle conversational AI
Conversational AI for all of your written conversations
Every chat, email and ticket lands in a single loop: the platform understands your written conversations, builds a knowledge base from them and helps you improve service. Cross-channel pillars — analysis, analytics, knowledge base, copilot and automations.
Free to start — no card required.
Analytics
Contact topics, this week
Contacts Negative share ↓
over 4 weeks
100% of conversations covered
Every call is analyzed automatically — the whole stream, not the 2–3% a team can usually review by hand.
Dozens of recognition languages
Multilingual speech engines and an interface in 30 languages.
Data isolation and on-prem
Full account isolation, a self-hosted worker and BYO keys — audio never leaves your perimeter.
The AI flywheel
Five pillars form a closed loop that reinforces itself
Not a feature list but a self-reinforcing loop: every conversation makes the system smarter for the next one.
- Reads Incoming emails and tickets enter the loop
- Listens Every conversation is labeled automatically
- Understands Metrics, topics, QA and data extraction
- Knows A knowledge base is built from real conversations
- Improves The copilot and automations tune the system, and knowledge feeds back into training the agents
learns from its own conversations
Five pillars
Everything you need to speak, understand and improve conversations
Each pillar is a distinct platform capability. Together they form the flywheel.
Knowledge base
- Markdown docs as a knowledge base for the AI
- An AI canvas fills documents with real data from recordings
- Documents plug into automations as context
Advanced analytics
- Dashboards from 10 chart types and slices
- Semantic search by meaning and per-speaker metrics
- An AI series builder: describe in words what to count
AI copilot
- Analytical questions and exact counts over your recordings
- Configures filters, tags and automation rules in plain language
- Reversible actions with Undo and strict data isolation
Automations
- Condition → action for every new recording
- Tags, metric extraction, notifications, webhooks and CRM push
- Retroactive backfill across your whole archive
AI Copilot
Show calls where the client asked for a callback, and create a tag rule
Done. Found the records by meaning and prepared a rule:
Filter applied: 37 records Rule created (disabled)
Analytics
Contact topics, this week
Contacts Negative share ↓
over 4 weeks
Call transcript
- Agent 0:02
Meridian Clinic, good afternoon. How can I help?
- Client 0:06
Hi, I'd like to book an appointment with a GP this week.
- Agent 0:11
Of course. There's a slot Thursday at 3:30 pm — does that work?
- Client 0:17
Yes, Thursday works. Please book it for me.
- Agent 0:21
Booked. I'll send a confirmation by SMS. Have a great day!
What you get
Control instead of a sample
- of conversations covered
- 100% of conversations covered
- not hours of manual listening
- minutes not hours of manual listening
- inbound and outbound
- 24/7 inbound and outbound
- interface languages
- 30+ interface languages
How it works
From recordings to a trained AI — in four steps
You can start with no integrations: just upload recordings. Voice agents plug in once the base is ready.
- 1
Connect sources or numbers
Upload an archive, connect telephony, CRM or email — or give the bot a number to take and place calls.
- 2
AI speaks and listens
The AI outbound agent and AI secretary run the calls, and every conversation is transcribed and labeled automatically.
- 3
The platform understands and organizes
Metrics, topics, sentiment and extracted data — across the whole stream of conversations, not a sample.
- 4
You improve service and train the AI
The copilot and automations configure the system, and the knowledge you gather feeds the training of your voice agents.
Pricing
Simple plans, pay as you go
Start for free — no card required. Every plan comes with an included balance that operations draw from at cost, with no markup.
Recommended
Pro
For regular use: a larger included balance every month.
$10.00 / mo
$10.00 balance
Choose ProOperations draw from the balance at cost: transcription depends on the engine, while ingestion, diarization and storage use fixed rates. Live prices are always available in the app.
All plans and per-operation pricesPer-operation cost
Charged from your balance as you use it — with no markup.
| Operation | Price |
|---|---|
| Speech recognition | varies by engine |
| Audio ingestion | $0.003 per minute |
| Speaker diarization | $0.02 per minute |
| Storage | $0.003 per GiB / day |
| Extraction-rule generation | $0.15 per request |
| Extraction evaluation | $0.01 per sample |
At cost. The exact transcription rate depends on the engine and language you choose.
FAQ
Frequently asked questions
A quick take on what the platform is and how to get started.
What is CallScribe?
CallScribe is a full-cycle conversational AI platform. Voice AI places and answers calls, while the platform automatically transcribes, labels and analyzes every conversation: diarization, metrics, topics, analytics, a knowledge base and a copilot. It all closes into a flywheel — the system learns from your own conversations.
How is this different from “just transcription”?
Transcription is only the first step. On top of the text the platform computes 49 system metrics per recording (conversation dynamics, prosody, sentiment, compliance) plus your own AI metrics, builds dashboards with 10 chart types, searches by meaning and runs automations. Voice AI agents even generate the calls themselves. It's a system that understands and acts on your conversations — not just a transcript.
How does the voice AI agent work, and what about handing off to a human?
The AI agent answers inbound calls by a script, holds the conversation, collects the fields you need with validation, and transfers to a live agent by your rules. After the transfer it stays on the line in a conference: it keeps recording and prompts the operator in real time — summary, next action, warnings, collected fields. You can interrupt the bot (barge-in). Realtime telephony is new.
Can I start with analysis only, without any bots?
Yes — and it's the recommended way to begin. Upload your call archive and get a reality check: top topics, durations, languages, audio quality, risky spots. That's an AI-readiness assessment on your own data: you see which scenarios to automate first and where the ROI is. Voice agents come later, once the foundation is ready.
Which languages are supported?
The product interface is available in 30 languages. Speech recognition runs on system multilingual engines (Yandex, Google chirp_2, Amazon, Azure, Whisper large-v3) covering dozens of languages; you can also bring your own key for Deepgram, AssemblyAI, Speechmatics and others. The AI agent's voice and language are set via BCP-47.
How secure is it? Is there an on-prem option?
Accounts are fully isolated (the 2026-06 and 2026-07 audits found no cross-tenant leaks): only the owner and those they grant access to can see recordings. On-prem options are available: your own worker for transcription and diarization (audio never leaves your perimeter), an on-prem Asterisk agent behind NAT (outbound HMAC connection), and BYO keys for LLM/STT.
How much does it cost, and is there a free start?
Yes: the Free plan is $0 with a $3 included balance — no card required. Then Pro at $10/mo ($10 balance) and Business at $50/mo ($60 balance, for teams). Operations draw from the balance at cost: ingestion $0.003/min, diarization $0.02/min, storage $0.003/GiB/day, transcription depends on the engine. No markup.
Are there telephony and CRM integrations?
Yes. Telephony: Asterisk/FreePBX/VitalPBX/Issabel (on-prem agent), MANGO OFFICE, Telfin, Sipuni, Zadarma/Novofon, UIS, MTS Exolve, a universal webhook and inbound email. CRM: Bitrix24, amoCRM/Kommo, RetailCRM, Megaplan. Plus databases, S3-compatible storage, a REST API and an MCP server so you can work with the platform from your own code and from AI agents.
One platform
One platform, two editions
Conversational AI for voice and text in a single loop: one login, shared analytics, one knowledge base. Pick a channel — or run both.
CallScribe
Voice
Calls: AI outreach, an AI secretary on the line and full conversation analysis.
Open CallScribeTextura
Text
Written conversations: chats, emails and tickets — data extraction, analytics and a copilot.
Ready to start?
Turn every conversation into data, knowledge and action
Start by analyzing your conversations — no risk, no bots required. The platform turns your archive into data and a knowledge base, and voice agents plug in when you're ready.
Free plan, no card required.